We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including via our web site, phone calls, email, from publicly available sources, from cookies and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
As a guide, we generally use Personal Information to:
Communicate With You: We may provide you with the information you have requested, respond to your inquiries, comments, and applications, and communicate with you about changes to our Website and Services.
Personalize Your Experience: Your information helps us to better respond to your individual needs.
Enhance Our Website and Services: By carrying out technical analysis or tracking and monitoring the use of our Website and Services, we can improve and optimize your user experience.
Support You and Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
Protect You: So that we can detect and prevent any fraudulent or malicious activity.
Market to You: We may use your personal data to display targeted advertising online and to send you marketing materials we think you may be interested in.
Analyse, Aggregate, and Report: We may use personal data to produce aggregated and anonymized analytics and reports.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Transparency: We are committed to being open, honest, and transparent about personal data.
Trust: We agree only to use personal data for the purposes we state and for improving the effectiveness and efficiency of our services.
Safety: We are committed to keeping the personal data provided to us secure.
Responsibility: We accept the responsibility of handling personal data with care.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
We hold your personal information in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure including in encrypted electronic forms, in secure databases or cloud-based platforms that we own and operate or that are owned and operated by our service providers. While we take reasonable steps to protect the security of your personal information, data protection and security measures can never be fully guaranteed.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which may be kept by us for 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at: info@synergyway.com.au
Updated 27/02/25
